Privacy Policy

Dynacare is aware of the importance of protecting your privacy and we are sensitive to handling your personal information, in particular, your personal health information, appropriately. We are committed to collecting, using and disclosing your personal information responsibly and only as required to provide our services.

We remain responsible and accountable to you for the personal information we collect and hold. To this end, we have developed this Privacy Policy, trained our professional, technical and support staff about our policies and practices and we have also appointed a Chief Privacy Officer and Regional Privacy Officers to ensure our Privacy Policy is complied with throughout our entire company.

1. Personal Information

Personal information is any information that identifies you, or by which your identity could be deduced and includes any health related information. Business information however (for example, your business title or business address and business telephone number) is not considered to be personal information according to privacy legislation.

Generally speaking, if we do not collect and use your personal information, we cannot provide you with our services. We will use your personal information only for the purposes for which it is collected. By providing your personal information to us, you agree that we may use it for these purposes only. You may withdraw your consent to these uses by deactivating your myLabWorks account on the User Profile page, but if you do, we will not be able to continue providing the services.

2. Purposes for the Collection, Use and Disclosure of Personal Information

We collect, use and disclose personal information as part of myLabWorks for the following purposes:

  • to deliver quality medical laboratory services to our clients
  • to identify and to ensure continuous high quality service
  • to enable us to contact and maintain communication with you
  • to confirm your identity when you register for myLabWorks
  • to manage your account and provide you with customer support
  • we may also use information related to your usage of myLabWorks, on an anonymized basis, for the purpose of measuring adoption
  • your e-mail address will only be used to send important service messages; such as username and password recovery, notifications about availability of your lab report, changes to your laboratory test results since you last viewed them and information about new functionality or changes to the services and policies.
3. Control of Your User ID and Password

You are responsible for protecting your User ID and password and any actions taken with them. Do not share your User ID and password with anyone. For your protection, myLabWorks may require a change of your password periodically. If you suspect that your password has been compromised, for any reason, you should change it immediately. Select a password that is meaningful to you but not obvious or easy to guess; such as your birth date, phone number, social insurance number or similar information about your family. Do not write down your User ID and password, store it in a file on your computer or permit anyone to observe you entering your User ID and password. You can change your User ID/email address and/or your password at any time.

4. Consent

We will collect, use and disclose your Personal Information only on the basis of your consent, except where otherwise required or permitted by applicable laws. You may provide your consent to us either orally or in writing. Your consent may also be implied through your conduct with us.

5. Limits to Collection, Use, Disclosure and Retention of Personal Information

We will limit the collection of personal information to those purposes identified in this Policy. Similarly, your personal information will not be used or disclosed for purposes other than those for which the information is collected or as required, or permitted, by law.

We will retain your personal information for the periods prescribed by applicable rules and guidelines. These vary depending on the type of tests that we perform for you. After the expiry of these periods we will destroy, erase or make anonymous your personal information. You will have access to your personal information at myLabWorks for a period of 12 months, unless you disable your account at an earlier date.

6. Destruction of Personal Information

We destroy our records (which include electronic records and hardware) in a way that protects your privacy. With respect to electronic records, at a minimum, we ensure that all information is wiped clean prior to disposal of electronic data storage devices. Paper based records are destroyed using methods that include supervised incineration or shredding and/or bonded contractors who must adhere to contractual privacy obligations or shredding and/or bonded contractors who must adhere to contractual privacy obligations.

7. Accuracy of Your Information

We will use our best efforts to ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes that it is to be used.

8. Security of your Personal Information

We take all reasonable precautions to ensure that your personal information is protected from loss, theft, unauthorized access, modification, use, copying, disclosure or tampering. Your information is protected whether recorded on paper or electronically. We have safeguards in place to protect all personal information retained in our facilities, and during their disposal and destruction. Our staff is also aware of the importance of maintaining the security and confidentiality of all personal information in our possession. We review and update our security measures on a regular basis.

9. Communicating with you

We are sensitive to the privacy of your health information and this is reflected in how we communicate with each other, both you and others involved in your care. We protect personal health information regardless of its format.

10. Changes to this Privacy Policy

It is our practice to review our policies and procedures from time to time and therefore we may amend our Privacy Policy in the future.

Should you have any questions or require additional information about our Privacy Policy please email us at